South Korean developer of VoIP solutions for businesses and the public sector embeds MySQL Enterprise Edition to enhance the quality of Internet telephony calls.
Introduction & Background
New Broad Technologies is a next-generation communication company in South Korea specializing in IP Convergence. It supplies Voice over Internet Protocol (VoIP) products to telecommunications companies, enterprises, and the public sector. Its VoIP performance metrics for assessing the quality of phone calls have become the leading industry measurement standard in Korea.
In addition, the company has successfully developed and marketed a tactical internet communications network (TICN) switchboard system and video phone for use in the public sector as a strategic command, control, and communications platform.
As part of the development and commercialization of IP Convergence solutions, New Broad Technologies provides its customers with integrated technology and software packages. This strategy includes the embedding of a database into its VoIP and TICN solutions.
Business Challenges & Goals
New Broad Technologies had been using MySQL Community Edition for product development. In 2017 it began looking for an enterprise-grade database solution that would offer high availability.
The company furthermore wanted an open-source solution with a simple licensing model that would easily integrate into its software.
The database solution should also meet the high levels of security and regulatory compliance required by private and public sector customers’ demands.
Business Results & Metrics
The integration of MySQL Enterprise Edition databases into its solutions has boosted the performance, scalability, and reliability of the organization’s VoIP switch technology, providing real-time processing of critical configurations such as call routing, billing, and user authentication.
MySQL Enterprise Edition's high availability and scalability ensure that the TICN VoIP application—whether for small and medium enterprises, large corporations, public sector—can handle increased data volume over time as the number of users and concurrent IP calls grows.
MySQL Enterprise Edition's rigorous security procedures—including data encryption, data masking, user access control, and secure connections—have enabled New Broad Technologies to comply with strict service level agreements and with the various exacting security standards of its public sector customers.
With MySQL Enterprise Edition bundled within the VoIP application, public sector customers are free of the cost and effort of maintaining separate database servers. They can instead focus on optimizing the quality of their encoded voice data packets transmitted over IP networks.
Embedding MySQL Enterprise Edition in its TICN VoIP application has reduced latency and improved system responsiveness, crucial factors in maintaining high-quality voice communications. Providing the application with direct access to the database has enhanced the voice quality and performance of communications, often in mission-critical or hostile environments.
Using MySQL Enterprise Edition as a database backend has boosted cost efficiency and ease of maintenance, as the company’s administrators can manage both VoIP services and database operations within the same environment. It allows New Broad Technologies to concentrate on further improvement of its leading VoIP products, rather than focusing resources on the backend.
Moving from MySQL Community Edition to MySQL Enterprise Edition has provided the company with round-the-clock assistance from Oracle MySQL Support engineers. This service includes immediate resolution of service tickets, access to the MySQL knowledge base, as well as regular updates, bug fixes, patches, and performance tuning.
New Broad Technologies makes use of MySQL Enterprise Monitor for analyzing and adjusting server performance, and MySQL Workbench for efficient management of database development, administration, and optimization. These MySQL Enterprise Edition troubleshooting tools contribute to maintaining high performance and availability.
Commercially, the embedded MySQL database solution has helped New Broad Technologies to capture significant business opportunities. It has been widely accepted by its customers because it is easy to manage and does not incur any additional costs.
Why MySQL Enterprise Edition?
In assessing the market for high availability database, New Broad Technologies benchmarked a range of open-source solutions—among them MariaDB, PostgreSQL, Microsoft SQL Server, and Percona.
The company opted for MySQL Enterprise Edition based on criteria including market leading position, low implementation and maintenance costs, immediate and systematic support, simple integration and embedding, as well as speed of performance.