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MySQL Premier Support

When you're developing enterprise MySQL database solutions, MySQL Premier Support is the right choice. By offering direct access to MySQL AB's expert support team, your urgent problems are solved when you need them, 24×7.

The Premier Support Team consists of MySQL developers, who code the MySQL database engine, as well as expert users with years of hands-on experience. For busy tech staffs, this can save you considerable time otherwise spent in research and experimentation.

With immediate access to MySQL's Premier Support Team, we not only solve urgent technical problems, but provide review and insight on performance tuning, schemas, user API Code & UDF. When your MySQL database solution is mission-critical, it is critical that you get MySQL Premier Support.

There are three plans from which to choose:

	Silver	Gold	Platinum
Problem Resolution Support
Number of Incidents	Unlimited	Unlimited	Unlimited
Number of Servers	25	50	100
Number of Physical Sites	2	2	3
Number of Contacts	3	6	9
Web Access	Yes	Yes	Yes
Telephone Access	24×7	24×7	24×7
Min. Time to First Response (24×7)	Immediate	Immediate	Immediate
Max. Time to First Response (24×7)	4 hours	2 hours	30 minutes
Phone Emergency Max. Response Time (24×7)	30 minutes	30 minutes	30 minutes
Duration	1 year	1 year	1 year
Consultative Support
Remote Troubleshooting	6/year	12/year	Unlimited
Schema Review		Yes	Yes
Performance Tuning		Yes	Yes
Custom MySQL Builds		12/year	Unlimited
Customer Code Review: MySQL UDFs		Yes	Yes
Customer Code Review: MySQL Server Extensions			Yes
Account Management
Technical Account Manager (TAM)			Yes
Proactive Customer and Case Management			Yes
Scheduled Status Calls			Weekly
Scheduled Onsite Visits			Quarterly
Scheduled Environment and Performance Reviews			Annually

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MySQL Premier Support

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