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MySQL Premier Support

When you're developing enterprise MySQL database solutions, MySQL Premier Support is the right choice. By offering direct access to MySQL AB's expert support team, your urgent problems are solved when you need them, 24×7.

The Premier Support Team consists of MySQL developers, who code the MySQL database engine, as well as expert users with years of hands-on experience. For busy tech staffs, this can save you considerable time otherwise spent in research and experimentation.

With immediate access to MySQL's Premier Support Team, we not only solve urgent technical problems, but provide review and insight on performance tuning, schemas, user API Code & UDF. When your MySQL database solution is mission-critical, it is critical that you get MySQL Premier Support.

There are three plans from which to choose:

  Silver Gold Platinum
Problem Resolution Support
Number of Incidents Unlimited Unlimited Unlimited
Number of Servers 25 50 100
Number of Physical Sites 2 2 3
Number of Contacts 3 6 9
Web Access Yes Yes Yes
Telephone Access 24×7 24×7 24×7
Min. Time to First Response (24×7) Immediate Immediate Immediate
Max. Time to First Response (24×7) 4 hours 2 hours 30 minutes
Phone Emergency Max. Response Time (24×7) 30 minutes 30 minutes 30 minutes
Duration 1 year 1 year 1 year
Consultative Support
Remote Troubleshooting 6/year 12/year Unlimited
  Schema Review Yes Yes
  Performance Tuning Yes Yes
  Custom MySQL Builds 12/year Unlimited
  Customer Code Review: MySQL UDFs Yes Yes
  Customer Code Review: MySQL Server Extensions Yes
Account Management
  Technical Account Manager (TAM) Yes
  Proactive Customer and Case Management Yes
  Scheduled Status Calls Weekly
  Scheduled Onsite Visits Quarterly
  Scheduled Environment and Performance Reviews Annually

For Pricing and To Buy, Contact MySQL