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MySQL Basic Support
NOTE: Superceded & obsolete - for historical reference purposes only.
Note: For MaxDB Basic Support packages, see table further down on this page
Basic Support is an affordable set of support packages designed to meet your specific support needs. Depending on your requirements, you can choose between web and telephone access during business hours.
| Incident | Basic | |||
|---|---|---|---|---|
| Basic1 | Basic2 | Basic3 | ||
| Problem Resolution Support | ||||
| Number of Incidents | 1 | 6 | 12 | 24 |
| Number of Servers | N/A | 4 | 8 | 16 |
| Number of Physical Sites | N/A | 1 | 1 | 1 |
| Number of Contacts | 1 | 1 | 2 | 2 |
| Web Access | Yes | Yes | Yes | Yes |
| Telephone Access | None | None | Business Hours | Business Hours |
| Min. Time to First Response | 3 business days | Immediate | Immediate | Immediate |
| Max. Time to First Response | 5 business days | 2 business days | 1 business day | 1 business day |
| Phone Emergency Max. Response Time (24×7) | N/A | N/A | N/A | N/A |
| Duration | 30 days | 1 year | 1 year | 1 year |
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MaxDB Support Structure
| Incident | Basic | |||
|---|---|---|---|---|
| Basic1 | Basic2 | Basic3 | ||
| Problem Resolution Support | ||||
| Number of Incidents | 1 | 6 | 12 | 24 |
| Number of CPUs | N/A | 4 | 8 | 16 |
| Number of Physical Sites | N/A | 1 | 1 | 1 |
| Number of Contacts | 1 | 1 | 2 | 2 |
| Web Access | Yes | Yes | Yes | Yes |
| Telephone Access | None | None | Business Hours (CET timezone) |
Business Hours (CET timezone) |
| Min. Time to First Response | 3 business days | Immediate | Immediate | Immediate |
| Max. Time to First Response | 5 business days | 2 business days | 1 business day | 1 business day |
| Phone Emergency Max. Response Time (24×7) | N/A | N/A | N/A | N/A |
| Duration | 30 days | 1 year | 1 year | 1 year |
Note: The general MaxDB Support levels does not cover MaxDB when used together with SAP Applications. This is offered as a separate service by MySQL AB. Please contact our sales for more information.