FootPrints® help desk & support automation tool

FootPrints from UniPress Software is the award-winning, 100% web-based help desk and support automation tool that does not require high costs, programming, consulting, database administration, or client software. By design, FootPrints is easy to install, customize, use, and manage without any training.

FootPrints helps organizations centrally managed customer issue tracking, build and access knowledge, deliver self-service online, automate support tasks, manage email, dynamically access existing LDAP-based corporate directories (including Microsoft Exchange, Active Directory, Lotus Notes, Novell eDirectory, and more), automate IT asset auto-discovery and tracking, automate configuration management , and keep a pulse on support activity and performance.

Because FootPrints is extremely flexible, organizations use it for help desk, external support, development and bug tracking, IT resource tracking, and other types of project management. This fully customizable and scalable solution is used by more than 1300 organizations throughout the world. FootPrints supports Windows 2000/NT, Unix, and Linux web servers, Microsoft Internet Explorer and Netscape browsers, all email types, along with multiple databases including MySQL, SQL Server, Oracle, Access, and the built-in FootPrints database.

Take a Download or Register for a Walkthrough at
www.unipress.com/cgi-bin/download_mysql.pl