Skip navigation links

Contact Sales

USA/Canada - Toll Free: +1-866-221-0634
USA - From abroad: +1-208-327-6494
USA/Canada - Subscription Renewals: +1-866-221-0634

Latin America: +1 512 535 7751
UK: +44 845 399 1124
Ireland: +353 1 6919191
Germany: +49 89 420 95 98 95
France: +33 1 70 61 48 95
Sweden: +46 730 207 871
Benelux: +31 6 25003558
Italy: +39 06-99268193
Israel: +31 6 25003558
Spain & Portugal: + 34 933905461
Other EMEA countries: +353 1 6919191

Australia/NZ: +61 2 42314328
Asia Pacific: +81 3 5843 1140

Contact Us Online »

MySQL Newsletter - Subscribe Today!

Section 9. About Support to OEMs, VARs, SIs, and Consultants



Return to table of contents

 

 

9.1 MySQL OEM support in general

Unless specified otherwise in your written OEM Customer Agreement signed with MySQL, the general policies below apply to all MySQL OEM Support and MySQL Embedded Server customers.

Back to top
 

9.2 Who is covered by MySQL OEM Support?

MySQL OEM Support is only for the use of the OEM's employees for their support issues with MySQL. This support does not extend and is not available to the OEM's end customers. Exceptions might be considered on a case-by-case basis. Please contact your MySQL sales representative.

Back to top
 

9.3 I am an OEM/ISV/VAR, and my product includes MySQL. If my End customer has a problem, can they directly contact MySQL Support?

No. The End customer must work directly with the OEM. After the OEM confirms that an issue is related to MySQL, it may then use its MySQL OEM Support contract to escalate issues that it cannot resolve. If any end customer wants to work directly with MySQL Support, then the end customer must separately purchase MySQL Enterprise subscriptions.

Back to top
 

PreviousNext